Carrier Uses Amazon Bedrock to Help Customers Achieve Their Sustainability Goals

On Amazon Web Services (AWS), Carrier harnessed generative artificial intelligence (AI) to scale and enhance the functionality of Abound Net Zero Management. Crucial to this mission are Amazon Bedrock, a fully managed service that makes it simple to build and scale generative AI applications with foundation models, and Amazon Textract, a machine learning service that automatically extracts text, handwriting, layout elements, and data from scanned documents.

Using generative AI built on Amazon Bedrock, Abound Net Zero Management can easily ingest utility data and combine it with historical trends and predictive analytics to provide insights that help customers manage their portfolio’s energy consumption and reduce their carbon emissions. With the new solution, customers can upload their utility bills in their local languages, which the solution analyzes to populate data that is used to generate actionable energy-saving insights.

“The solution that we created uses Amazon Textract to upload customer’s utility bills and extract all the textual information from those,” says Lexie Webel, Product AI lead at Carrier. “We took that textual information and passed it into a large language model offered by Amazon Bedrock to be able to intelligently process that data and grab those data points for us.”

On AWS, Carrier can deploy Abound Net Zero Management at scale while keeping customer data secure. Thanks to AWS AI services and to the scalability of the cloud, the company can extend this service to a global audience while maintaining consistent performance. “The good part about this is we only had to do a few clicks and a few lines of code, and we made it available for our entire customer base, both in the United States and globally,” says Webel.

This solution is still in the pilot phase, but once commercially available, it will enable customers to actively reduce their carbon footprints and offer insights into energy usage that lead to more sustainable choices. Additionally, customers will benefit from a streamlined, user-friendly experience, which makes it simpler to interact with Carrier’s products, track emissions, and optimize usage.

“Now that we can extract [customers’] data from their bills they can actually see all of the different analytics and insights that Abound Net Zero Management provides, ultimately helping them reach their sustainability goals, which ties back into Carrier’s main mission of helping to create a safer, healthier, and more sustainable world,” says Webel.